Lowongan Kerja Bank Internasional Indonesia

To support our growth in Service Quality Group, BII are currently inviting talents who seeks for new challenge to apply for :

SQ Service Development Manager
(Jakarta)

Requirements:
    * Bachelor Degree/ Master Degree from reputable university.
    * Have 3 – 5  years experience in service area, local or multinational company.
    * Have experience in Banking industry.
    * Strong leadership skills to lead project across the business.
    * Have very good analytical, logic and positive thinking.
    * Have good knowledge in Banking and non Banking operations.
    * High proficiency both in Bahasa and English.

Responsibilities:
    * To set up and  implement the service strategy to increase the service culture, service  awareness and service development across BII
    * To control and ensure that the quality of the service across BII achieve the Customer Satisfaction Survey Index which is already set by the business.
    * Initiate, lead and drive Lean or improvement project across the Functions in Branches and Operations to increase their productivity.
    * Improve the quality of service for Security, Customer Service, Teller and all people in Branches and Operations.
    * Creating form / checklist tools to measure the service performance

Interested candidates are welcome to send the comprehensive resume together with your current photograph indicating

SQSD in the subject line not later than 30 October 2011 to:
recruitment@bankbii.com
cc to
KSiwi@bankbii.com